Use Case · Chatbot

Chatbot & Service Centre: Answers in seconds.

The AI Concierge recognises requests & urgency, instantly creates reply templates or answers standard cases fully automatically – 24/7 via web, email or Teams. Relieves your teams and increases customer satisfaction.

GDPR-compliant
Connection to channels & CRM
Answers in seconds (24/7)
Servers in Germany

The challenge in service & chat

High volume, long waiting times

Hundreds of enquiries daily – standard cases block teams, SLAs are missed.

Fragmented knowledge base

Information sits in emails, wikis & tools – answers take time and quality varies.

Inconsistent answers

Corporate identity & compliance are not consistently upheld – leading to follow-up questions.

How the AI Concierge helps in service & chat

Identify & prioritise requests

Automatically detect intent and urgency and route cleanly by topic and SLA.

Reply templates & auto-reply

Suggest on-brand answers or handle standard enquiries fully automatically.

Channels & CRM integrated

Connect web, email and Teams – tickets and leads with context into the CRM.

Your benefits at a glance

Answers in seconds

Available 24/7 – meet SLAs, reduce waiting times, improve the customer experience.

Relieved teams

Automate standard cases – employees focus on complex requests.

Brand & compliance

Consistent, on-brand answers – GDPR & audit logs included.

Scalable across channels

Web, email, Teams & CRM integrated – grows with volume and use cases.

Free AI consultation

Customers, awards and partners

Schmidt + Clemens Group
TechBoost Das Startup-Programm der Telekom
P.O.S. – The Instore Experience
solar promotion international
3
Design Bite Denmark
comTeam
dimedis
The smarter E South America
Startport
Digital X
wsdm
InsurLab Germany
schriftzug
Gründerstipendium
Future Champions

Frequently Asked Questions

Our customers reduce manual effort in tenders by up to 80%. This frees up time for teams to focus on strategic tasks while also improving process quality.
No – the AI Concierge integrates with existing ERP, CRM and document systems. A complex migration is not needed.
The AI Concierge is fully GDPR-compliant. Data is processed in Germany, access can be controlled by role, and audit requirements are met.
A pilot can start within a few days. First measurable results are usually visible after 2–4 weeks.
Yes – in addition to filling in forms automatically, the AI Concierge also supports the structured handling of clarification questions and ensures consistent answers.
We don't leave you on your own after go-live. Our team is by your side in day-to-day operations too, answers questions and helps with adjustments – quickly, straightforwardly and personally. No hotline, but direct contact with us.